30-Day Free Returns & Exchanges

For footwear orders delivered in the United States, you may request a free return or exchange within 30 days after the date of delivery.

Return condition

Shoes must be unworn and in the condition in which you received them. You do not need to keep or return the original shoe box. Please pack the shoes securely to protect them in transit. Sale footwear is eligible under the same policy.

How to start a return

Contact our support team within the 30-day window with your order number, the item, and whether you prefer a refund or exchange. We will provide return shipping instructions and arrange free return shipping. Please contact us before mailing the item, and use the return address supplied by our team.

Refunds

After we receive and inspect an eligible return, we will notify you and issue a refund for the returned item to your original payment method. There is no return shipping charge or restocking fee for an eligible U.S. footwear return. Your bank or payment provider may need additional time to post the credit.

Exchanges

We offer free exchanges for eligible unworn footwear, subject to availability of the requested size or style. If the replacement is unavailable, you may choose a refund. Contact us to confirm any price difference before an exchange is arranged.

Damaged, defective, or incorrect items

If your order arrives damaged or you receive the wrong item, contact us with your order number and photos so we can arrange a resolution. Please do not wear the shoes while the issue is being reviewed.

Need help?

Use our Contact us page for return instructions, exchange availability, or help locating a refund.